No hay artículos en el carro
No hay artículos en el carroRicardo Maynard
Comentado en los Estados Unidos el 21 de enero de 2025
I bought the Topens.gate opener during the earlier part.of 2024 and had it installed. Shortly after the door opener began operating haphazardly and finally stopped working altogether. A technician checked it and confirmed that the control board was faulty. I immediately contacted Topens with the problem and got a surprisingly quick response from agent Nancy, who offered troubleshooting solutions but when advised the issue was indeed the control board, she immediately sent me a replacement board.After.the control board was installed, the limit switch also proved to be faulty as the gate would run past the stop points during operation. This was frustrating to say the least, but once again my Topens agent Nancy reassured me that the product was still under warranty and she would send me the replacement part. That she did! The switch was installed and the gate is now working properly.Albeit the product was still under warranty, it was the genuine interest, care and excellent customer service provided by my Topens agent Nancy that has caused me to have faith in the brand. In fact, one of friends who recently bought the Topens gate opener, said my experience with Topens has given him peace of mind because should he have any issues after he installs his device because Topens will be there to offer him the support he needs.
Ricardo
Comentado en los Estados Unidos el 17 de enero de 2025
Good
Jeanne Karcher
Comentado en los Estados Unidos el 9 de marzo de 2024
Product worked as it should. I will buy again for my next gate install. Rack drive is the only way to go from here on. Chain drive is a thing of the past
Randy Mears
Comentado en los Estados Unidos el 2 de diciembre de 2024
Works great, easy to install! Went with the rack drive and it went on pretty easy.
Steve I.
Comentado en México el 2 de mayo de 2023
No se pudo cargar el contenido.
Martin Ratcliffe
Comentado en los Estados Unidos el 18 de diciembre de 2023
This product works really well, and in my non-standard use in a roll-off-roof observatory, with careful installation it works really well on my 16x12 foot shed roof. Updated Review July 2024 - Customer support is amazing and I was very impressed! I had a problem with my motor due to an electric short after the mains cable wore through - caused by installation in an unusual orientation. I contacted TOPENS Customer service and they have been more than helpful. I got an email response daily with informative engineering guide to fully test which exact component had failed. I fed back test details to them and this resulted in them shipping me a brand new control board at no cost to me via Fedex. I am thrilled with their support, and they really mean it when they say they cover their equipment! Really top class!I used this for a roll-off roof observatory - installing it sideways. Needed small modifications, such as taking off one side of the protective guard for the gear (very easy to saw off), and move the magnetic sensor outside the unit and onto the wall of the observatory, using extra #22 gauge wire. It all works well. I also added a voltage reducer to lessen the impact of the motor when it kicks in.
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