We ordered the ST03 model for our primary bath renovation in December of 2023. When the plumbers installed it in January, we initially had problems with the flushing mechanism. The plumbers came back out to troubleshoot the issue following the instructions in the manual, and once they were unable to remedy the issue we reached out to the Uncle Brown customer service team. We described our issue in detail and considering we had already had a professional troubleshoot as they instructed, they immediately offered to ship us a replacement. The replacement arrived within a few days and was installed with ease by our plumber. This toilet works exactly as described and is a high-quality product. Even our plumbers commented on the luxury quality for the price! Above all, the responsiveness and resolution from the customer service representative was EXCEPTIONAL. We plan to replace the remaining toilets in our home with this product! Thank you, Rossie!

This state of the art modern toilet is amazing. Love the sleek design and feel!It offers a wide range of features including a built In bidet. The heated seat is my favorite and you can adjust the water temperature and pressure for the bidet. It is a very hygienic experience. The toilet conveniently flushes when you stand but it can be controlled manually. The toilet also comes with a remote. It has a built in dryer so no need for toliet paper. Think of the savings!!We miss our toilet when we travel :)A couple con's: The installation process is a bit complicated so we hired a plumber. It's bit pricey.

This unit looks very good & functions fairly well as described & we were impressed by it at first, however the hole on the bottom is based on Japanese standard, which in this case is only 2 to 2 & 1/8 inches & to make it even worse there is a round lip slightly above the bottom hole rim, the combined effect of those’d two flaws causes solid waste to get stuck at the exit point, creating clogs & backups. This thing clogged almost after each use, leading to a big mess followed by cleaning & sterilizing the toilet & bathroom floor. After more than a dozen mishaps like that I had it & returned it. Amazon customer support was kind enough to approve a return even though the deadline has expired by 10 days. But it ended up costing us about $350 on plumbers charges having had to have them reinstall it 3 times, but later we later discovered the real cause of the incessant clogs. This unit shouldn’t have been marketed in the U. S. This was a very painful experience. Do not buy!

I am rewriting my review, but will leave the original at the end. I purchased the STO3, and could not install it, and returned it. This seller is top notch and truly cares about their customers! They reached out to me with advice about a new product they were going to have that WOULD work for me. It was a 3 month process in which they were NOT pushy or intrusive, yet present and helpful for returning, reordering and follow up on the new product install. When the STO3-pro arrived, I was thrilled.To review this amazing product, I have to start by saying that I was originally purchasing the product to help in the challenges of toileting and cleaning my senior mother with profound dementia. I needed something that would be comfortable (think pressure and temperature control!), easy to use on her for me as a caregiver and low maintenance. This smart toilet has adjustable everything: water pressure, water temp, spray positioning, front and back wash, seat temp and even air dry temp!! I have had it installed and working for only one week, and it has been amazing, not only for me to use for mom, but also for myself!!! I LOVE that this unit really does clean itself! I was surprised to find that the flush method, pre-wet on sitting, flush to remove original waste and a short flush before the refilling, works perfectly so far. For perspective, I have 4 adults and one young teen in my home, and historically have to clean the toilets every 2-3 days. Not the case with this one! I also LOVE the self cleaning bidet nozzle with built in UV sterilization! Very forward thinking. So, I would say as an instrument in assisting in care for my mother, the original reason for purchasing, this unit checks all the boxes.On to a normal review… this unit is a bit bulky, but it has a very modern sleek design which would look beautiful in any home. The smart toilet functions relatively quietly and is simple to use. The nightlight function is handy in low light situations and has a nice blue glow which is easy on the eyes at night. The remote control took a little getting used to with all the possible selections, but is quite user friendly and easy to figure out. I used plastic wrap to place under the seat over the bowl to experiment with the remote in order to see how the buttons effect the wash arm, very helpful to see what was going on, and made me more confident before the first use. The temperature controls are in 3 increments on each function, and the selected temp is indicated by light color above the button, blue, magenta and red. Again, very intuitive.Cons? Yes. There are a few cons, but nothing to make it rate less than 5 stars at this time! I believe the price is high, but that is only because you are getting what you pay for, and this is luxury at its finest! I don’t believe that electrical outlets behind the toilet are the norm in the US (not yet, but this baby may just change that!) So that may be a con (though using an extension cord temporarily could be an option as it is just a regular plug) Also, at first, the seat opening every time one walked past the unit was unnerving. (Fortunately, the cat and medium sized dog have not activated the auto open of the seat.) I have found the sensitivity has slightly decreased as I have become accustomed to how far away to walk if not using the unit. Finally, I think it would be more conserving if there were a dual flush option. The unit flushes the same way every time it is used. It would be nice to have a different flush for urine only, but honestly, this toilet uses so little water for flushing, it likely wouldn’t make an impact. The last “con” is specific to my home. Our house is only 10 years old, but the distance from the water inlet pipe to the hole for the flange to put the toilet on, was about 2 inches too small, and the installers hat to make a hole in our wall to move the pipe far enough away to place the toilet. Not the fault of the smart toilet, but a con in my case. Just be sure to carefully read and measure and it’ll be cake!In conclusion, this unit is as amazing as the customer service! It is the epitome of luxury with a small price tag for all you get! I may have had to wait a few months to get it all together, but worth every single moment I had to wait, thank you! Highly recommend!!ORIGINAL REVIEWI was looking forward to the bidet toilet with so many available options and adjustments, but we could not even install it. There should be a bold warning that you have to have a certain water pressure in order to even hook it up. (I have seen this warning in others, noted its absence from this model and went with it.)The product was delivered in a timely manner, and appeared in perfect shape. We did unbox it before we discovered our current pressure would not support the toilet.Extreme disappointment.Update edit: The company has reached out to me with a solution, a new product almost ready for just my situation! I will likely purchase and review it when it is available as the company seems interested in customer satisfaction!Thank you.

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