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Lance
Comentado en los Estados Unidos el 28 de marzo de 2025
fast shipping devices were new and functional I'm a repeat buyer and will keep purchasing these units from here.
KXrider
Comentado en los Estados Unidos el 30 de abril de 2025
Shipped really fast, price was great and the unit is real APC New equipment.
Simon
Comentado en los Estados Unidos el 12 de junio de 2024
Bad product. Buyer beware. Purchased an APC 3000VA Smart UPS with SmartConnect, SMT3000RM2UC Rack Mount and unit failed within 1 month after installation. Alarm Event Code: P.17 (Bypass Relay Weld fault). Contacted APC support (case #109355033) and performed "Brain Dead" procedure but error P.17 continued. Support recommended replacing defective unit. RMA #01863120 initiated. Initially they said 3-5 days, but it has been 3+ weeks and no word from APC. I contacted APC several times requesting a status update and all they would tell me is WE will contact YOU once we have a tracking number. After a few weeks I requested the issue be escalated to an APC manager but there has been no contact whatsoever from anyone at APC. I've asked repeatedly why 3-5 days has suddenly turned into 3+ weeks but no answer from APC. I won't buy APC UPS units for my customers ever again. Product works well until it fails, then give up all hope of getting it replaced in a timely manner.
Blake
Comentado en los Estados Unidos el 1 de noviembre de 2022
This unit failed within 4 months with a p17 error. When you receive a p17 error; the unit won’t pass power to devices, the unit won’t power on, the unit requires executing a dead brain reset which requires partial disassembly. The p17 error is an (undocumented) “Bypass Relay Weld fault”. This typically implies an internal hardware fault.Once a tech sees that there is indeed a failure, they will initiate an RMA. A new device is supposed to show up in 3-5 days. If you happen to not have a backup UPS, that’s at least 3-5 days of downtime. You then get to repack your old device yourself, and bring it to a UPS store yourself. I would have at least expected them to do pickup.Additionally, the Schneider online smart connect portal they want you to pay a subscription for to use is absolute garbage. Pay the extra money for the dedicated network card.Overall, would not buy again (and I have two of these). I understand that things fail and more than likely there is a bit of bad luck here. But at this price point, I can pay a few hundred dollars more for an Eaton or something similar and not have it fail in 4 months. A UPS is not supposed to be your single point of failure!
RW
Comentado en los Estados Unidos el 30 de enero de 2019
I have been using APC UPS' for over 25 years. I do think they are one of the better UPS brands. That said, this is the first time it took more than a few hours to get one installed and configured. It took 6-8 hours over 2-3 days plus a few "extra" hundred dollars for an "old style" apc network card. Long story short, the UPS came with Smart Connect, an apc cloud based mgt. service I had not used before. It is programmed to use a local internet port labeled Smart Connect. 1st thing needed was to update the firmware to get it working. (Smart Connect website had a msg to update the FW if there were connection problems and this unit could not connect). I attempted serial and usb to update the firmware with limited success (I got the FW up one rev. using the serial port and pTTY). Then I bought a "Network Card 2". Suddenly it was like old times. Got it up and configured within 1-2 hours. I was going to blow off the Smart Connect but I can be stubborn, so I started again using the new network connection. After searching thru .ENC firmware files at APC and the APC Knowledge base I located an executable FW file, "apc_hw05_aos664_sumx664_bootmon108" that I was able to run on a laptop across the LAN to the UPS. Interesting thing is it took the firmware from UPS 03.5 to UPS 03.5 (ID1015). Then I re-registered the UPS at Smart Connect and, viola, connection made. Not much fun but maybe this will help others. Also I will acknowledge, maybe I could have called APC support and got it done sooner, but after 25 yrs why should a support call be needed to configure a new UPS?...stubborn hmmm
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