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Comentado en Canadá el 13 de noviembre de 2024
Easy installation, well packaged, quick delivery, very powerful and quiet range insert. Looks awesome and provides all functions. Hand motion works great as does the remote. I was initially concerned on only two lights versus three - but they are bright and provide dimming function. Awesome product and definitely recommend over big box solutions.
Elizabeth Swiggum
Comentado en los Estados Unidos el 6 de mayo de 2023
I rarely ever write reviews for anything cause i just don't have the time, but iKTCH's product support has impressed me so much that I've got to add my two cents here. I bought this range hood a little over 2 years ago and installed it myself above a new 36" 5-burner gas range while remodeling my kitchen. The kitchen originally had a down-draft vent that didn't work well so I custom built the walnut hood cover to fit this new range vent. Since I didn't have an existing hood, I can't say how easily this unit would fit/swap if you do have an existing hood, but it was easy enough to install as new. We cook on the gas range almost every day and it never has a problem quickly venting even the strongest cooking odors like frying fish or searing steak. Its easy to clean, powerful, adjustable, and the remote and motion controls work great. It has worked great for the last 2 years! Until last weekend....when it wouldn't turn on, and this is the most important part of my review. Any company can build a product that works great, but how a company supports their product when you have an issue is what builds their reputation and earns my repeat business. I immediately emailed the seller via the link in my Amazon order history and described the problem. Because they're based in China, the email I sent to iKTCH support was received at 3am Chinese time. Not even (7) hours later, I received a response asking a question about the symptoms and offering to ship me a replacement part at no cost. I replied and provided my address, they shipped the part, and since they keep stock at an Amazon warehouse close to me, I received it the next day. I installed the part the next day, which took a screw driver and about 15 minutes, but unfortunately it didn't fix the issue. I replied and let them know, and they immediately shipped another part for free that I received the next day. Now everything is working great again! Through the whole process, I was corresponding on one email thread with the same person, Mary, who was very courteous and responsive. If you've ever had to deal with another company that requires you to call in, sit on hold, "create a service ticket", and do that all over again with a new person to explain everything to them over and over, it really makes you appreciate how fast and easy it is to correspond with iKTCH support. Let alone the fact that despite being out of the stated warranty period, they quickly sent me parts at no cost. I've spent more money on on products from well-known brands and have not nearly received this level of commitment from them to support their products. Simply because they stand behind their products when an issue arises, I would highly recommend iKTCH to anyone.
Rubicondust
Comentado en Canadá el 29 de diciembre de 2023
The unit is easy to install (we exhaust through a 6in round aluminum flex pipe converted to a rectangular 3 1/2 x 10in ducting to our garage roof. Total length about 15ft of pipe+duct). The gesture function is really practical and easy to use. Amazingly quite on max speed 4. Lighting is bright and a warm white colour (slightly yellowish) which is easy on the eyes.It easily sucks a Kleenex tissue to the filters. The steel filters (baffles) go on easily, so it should be a breeze to remove them and regularly wash them in the dishwasher.Solid construction with no issues. The motor seems well built out of aluminum so minimal heat retention.Cons:Instructions were relatively complete, however, I would have appreciated a clearer picture of how the filter baffles bar gets installed. Had to spend 10 minutes trying to figure it out. Still not sure if I installed it correctly. But everything works great.Next, there is a clear plastic tray type of component that I have no idea where to install this. What is its purpose?Conclusion:After one day of use, we love it! The house air seems fresher and the sound is really not loud. On full speed 4, we could keep it running and not have to raise our voices or drive everyone nuts!Great buy so far! Well worth the $400 cdn.
Flyer Fran
Comentado en los Estados Unidos el 14 de octubre de 2022
We're using our new IKTCH 36" Range hood in ductless mode and we love it. First it is gorgeous and has upgraded the look our kitchen thanks to its professional design, construction and finish. It was easy to install thanks to included installation instructions, and most importantly it works great. It is quiet and powerful and does a fantastic job of removing smoke and odors. It even has a remote and "hand waving" control.In addition to a great product, IKTCH's email support is second to none. From my pre-purchase inquiries through installation and startup, I received next day DETAILED replies to all my questions - and I had several. Throughout the process I worked with Mary who was patient, knowledgeable and friendly. Her assistance was always there no matter how many times I reached out.I highly recommend this product and this company.
Kindle Customer75757
Comentado en Canadá el 10 de septiembre de 2021
Good looking hood. Pretty quiet on the low setting, but noisy when going full speed. While massive suction at 900cfm, hood needs to be mounted close to range top to draw in all fumes from cooking. We build the hood into a lowered ceiling above a cooking island. With the design not the easiest to clean and with the grease, the hood does should lots of smudges.
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